Contact us
A real person reads every message sent to the address below.
To help us answer quickly, tell us:
- the email address on your Taufa account,
- what you were trying to do and what happened instead, and
- for a reward or payment question, the date and the reward or plan involved.
What we can help with
- Your account and usage: signing in, plans, billing, extra usage and refunds under the Terms of Use.
- Points and rewards: how points were earned, redemptions and availability in your country.
- Privacy: access, correction or deletion of your data. See the Privacy Policy for what we hold and for your options.
- Partnerships and press: brands that want to offer rewards, and media questions.
- Reporting a problem: content that should not be on Taufa, or a security issue. Please write “Security” or “Report” in the subject line.
Who we are
Taufa is operated by Taufa Pte Ltd, Singapore. Before you write, you may find the answer on how it works or the plans page.